It like a CRM tool or a Call Center Tool. It helps you to create the live chat box for websites with tons of feautures:
+ Help customers chat directly with you right on your website;
+ Support call center switchboard; Support to transfer and assign chats to employees;
+ Interface appropriate website interface & Support multiple languages;
+ Easily integrate into all websites you have
+ Record phone number, email of customers;
+ Support customer care easily: SMS, call easily; Import and export bulk data from excel files;
+ Statistics of customer behavior: Number of website visitors? Frequency of access? When does the customer arrive? Where are you from? ...
+ Statistics of employees' customer care situation: How many calls? How many sms messages? How many times send mail?
+ Support customers to evaluate the quality of customer care staff;
+ Statistics of customer feedback on the quality of customer care services of the company;
+ Plan daily work and report results;
+ Assigning tasks to employees, delivering customers to employees. The assignment results are alerted on the employee interface;
+ Create a task memo;
+ Support compact CRM module ...
+ It supports to 15 languages like: English, Germany; Italian; Japanese; Korean; French; Chinese; Lao; Malaysia; Portuguese...
Inbox me to get my support!
